Push Med Knee Brace

Manufacturer Warranty

Push Warranty Guarantees their Braces for 6 months.

All PUSH braces are covered by a comprehensive warranty for six months from the date of sale to the end user. This warranty includes coverage for defects in textile materials and the internal structure of the brace, such as the stays or plastic frame.

However, issues related to Velcro not adhering are only covered under a 90-day warranty. This distinction arises because Velcro performance issues are often attributable to inadequate cleaning, not a defect in the material itself. To maintain Velcro functionality, it is essential that users follow the recommended cleaning procedures outlined on the instruction card included in the product packaging. Any failure of the Velcro to remain attached to the brace or seams holding the Velcro would, however, be considered a textile defect and is covered under the six-month warranty.

Please note, this warranty does not cover normal wear and tear or damage caused by misuse or improper application. In such cases, warranty claims may be denied at the sole discretion of PUSH.

Please check your package immediately to be sure your order is correct and items were not damaged. If you receive a defective product or an incomplete order, CONTACT US IMMEDIATELY prompt action. Damaged or short shipments should be reported within 5 days of receipt. Please keep the box if you are contacting us about a damaged item.

Please send photos of the defect on the product label to customerservice@physiostore.ca. We will communicate with you if the item(s) is/are eligible for replacement. If approved, we will provide you with a return shipping to send back the defective product, you will receive a replacement after the defective product is received.

Return Policy