Privacy Policy

Privacy Policy

This Privacy Policy explains how The Physio Store collects, uses, and protects your personal information when you visit our website or make a purchase. For questions, contact customerservice@physiostore.ca.

Our Commitment to PIPEDA Compliance

🍁PIPEDA Compliance: The Physio Store operates under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to transparency in how we collect, use, and store your personal information. You have the right to access, update, or request deletion of your data at any time. For assistance, email customerservice@physiostore.ca.
In line with PIPEDA, we collect only what is necessary to process your orders, manage your account, provide customer support, improve our services, and—if you consent—send updates or promotions. We retain information only as long as required to meet legal, tax, or business obligations.

Information We Collect

  • Account and order details (name, email, billing/shipping addresses, phone).
  • Payment and transaction data (processed securely by our payment partners).
  • Device and usage data (e.g., pages viewed, IP, browser type).
  • Voluntary communications (questions, support requests, reviews).

How We Use Personal Information

  • To process and fulfill orders, deliver products, and provide customer support
  • To manage accounts, respond to inquiries, and provide access to content and offers
  • To send service communications (e.g., order confirmations, shipping updates)
  • To personalize your experience and improve our website, products, and services
  • To conduct marketing where permitted by law and according to your preferences
  • To comply with legal obligations, prevent fraud, and protect our rights

Purpose Limitation

We collect, use, and disclose personal information for the purposes described in this Policy or as otherwise disclosed at the time of collection. Additional uses may occur when necessary to perform a contract with you, comply with legal obligations, defend legal claims, or prevent fraud or security incidents.

Information Collected Automatically

When you visit our website, we may automatically collect non-personal and device information such as your browser type, operating system, the pages you visit, session duration, referring URLs, and general location (based on IP) to help operate and improve our site.

Communications/Utilization Data

Technical data (e.g., IP address, access timestamps) may be generated as part of providing you access to our website. Where required, processing of such data follows applicable legal frameworks.

Cookies & Tracking Technologies

Like most websites, The Physio Store uses cookies and similar technologies to improve your browsing experience and help us understand how our website is used. Cookies are small data files stored on your device that allow us to:
  • Remember your preferences (such as items left in your cart).
  • Improve site performance, security, and functionality.
  • Analyze website traffic and shopping trends.
  • Provide relevant promotions and personalized content.
You can control or disable cookies at any time through your browser settings. Please note that turning cookies off may affect how our website functions and may limit your ability to make purchases or use certain features.We may also use trusted third-party services (such as Google Analytics, HubSpot, and Facebook Pixel) that place cookies on your device to help us analyze performance and deliver tailored ads. These providers have their own privacy and cookie policies, which we encourage you to review.By continuing to browse and use our site, you agree to our use of cookies as described in this policy.

SMS / Text Message Marketing

By subscribing to SMS from The Physio Store Inc., you consent to receive recurring automated promotional, transactional, and cart-reminder messages to the mobile number you provide. Message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying STOP or as otherwise indicated in the message. For help, reply HELP or contact customerservice@physiostore.ca.

What We Collect & How We Use It

  • Phone number to send SMS for order updates, promotions, new product launches, and cart reminders (if you opted in).
  • Engagement data (e.g., link clicks, unsubscribes) to improve relevancy and reduce unwanted messages.

Abandoned Cart Tracking via Cookies/Plugins

Our website uses cookies and/or plugins to keep track of items you place into your shopping cart, including when your cart has been abandoned. If you have opted in to SMS, this information may be used to determine when to send cart-reminder messages via text.

Third-Party Data Sharing (Excludes SMS Opt-In Data)

We may share personal data with service providers who help operate our business (e.g., payment processors, shipping carriers, marketing and communications platforms). The above excludes text messaging originator opt-in data and consent; this information will not be shared with any non-affiliated third parties for their own marketing purposes.

Location Data (If Enabled)

If you enable location tracking or location-based services, we may collect location data to improve your shopping experience (e.g., showing local shipping options). Location data is not used for SMS marketing unless explicitly stated and consented.

Message Frequency & Rates

Message frequency varies. Message and data rates may apply depending on your mobile plan and carrier.

Online Communications

When you ask for information, request a quote, make a purchase, or participate in promotions, you may provide personal information. If you register an account, we may combine online and offline information to better support you.

Email Communications

We may send marketing emails where permitted by law and according to your preferences. You can unsubscribe at any time by using the link provided in our emails. If you are a customer, supplier, or otherwise have a commercial relationship with us, we may still send non-marketing messages where necessary (e.g., order or service notices).

Children

Our website and services are not intended for children, and we do not knowingly collect information from children. Parents/guardians are encouraged to supervise children’s online activity.

Links to Other Sites

Our site may include links to third-party websites. Those sites have their own privacy practices. We are not responsible for the privacy practices of third-party sites.

Security

We use reasonable technical and organizational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Your Choices & Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of your personal information. To exercise your rights or ask questions, contact us at customerservice@physiostore.ca.

Our E-Commerce Policies

What We Collect and Store

While you visit our site, we’ll track:
  • Products you’ve viewed (to show recently viewed items)
  • Location, IP address, and browser type (for taxes and shipping estimates)
  • Shipping address (so we can estimate shipping and send orders)
We also use cookies to keep track of cart contents while you’re browsing our site.

When You Purchase from Us

We’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details, and optional account information (username/password). We use this information to:
  • Send information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account
  • Comply with legal obligations (e.g., tax calculation)
  • Improve our store offerings
  • Send marketing messages if you choose to receive them
If you create an account, we will store your name, address, email, and phone number to speed up checkout on future orders. We generally retain order information for as long as required by law (e.g., tax and accounting), typically up to seven (7) years.

Sharing with Service Providers

We share information with third parties who help us provide our services (e.g., payment processors, fraud prevention, shipping carriers, customer communications platforms, analytics). These parties are limited to using your data to perform services for us and must protect it in accordance with applicable law and contracts.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Material changes may also be communicated by email or website notice.

Questions and Contact

For questions, to exercise your rights, or to make a privacy-related request, contact our Privacy Panel at customerservice@physiostore.ca.

Last updated: September 23, 2025