Medical & Electrical Devices — 7 Day Factory-Sealed Return Policy

Unopened returns only. Due to hygiene and safety standards, electrotherapy and personal-use medical devices may be returned only if the product remains unopened and factory sealed.

Return window: Return requests must be submitted within 7 days of confirmed delivery.

Eligible products include: TENS units, EMS units, IFC devices, and similar electrical rehabilitation or pain-management equipment.

Return requirements:

  • Factory seal must remain intact
  • Packaging must be complete and undamaged
  • Customer is responsible for return shipping
  • A return label can be provided for $14.95 + applicable taxes
  • Original outbound shipping charges are non-refundable

Opened devices cannot be returned. If the factory seal is broken or the product shows signs of opening, use, or tampering, it is not eligible for return.

Insurance reimbursement notice: If this product is submitted to an insurer for reimbursement, return eligibility may be affected. We reserve the right to verify claim status prior to issuing refunds.