Can you help patients after surgery?

Yes. We carry post-surgical recovery products such as braces, supports, cold therapy products, hot and cold therapy options, walking boots, mobility aids, toilet seat elevators, shower chairs and other home recovery aids. Product needs vary depending on the surgery, injury and healthcare provider recommendations.

How many products does The Physio Store carry?

The Physio Store carries more than 4,000 SKUs and continues to grow. We offer products across bracing, therapy, wellness, fitness, Pilates, clinical supplies, hot and cold therapy, rehab tools, mobility, rentals and professional equipment.

Do you carry professional healthcare brands?

Yes. The Physio Store carries many professional rehabilitation, bracing, therapy, fitness, wellness and clinical supply brands. We work with a large and growing catalogue of trusted brands used by clinics, hospitals, therapists and home users.

Can you source a product that is not listed on your website?

Yes. If you are looking for a specific rehabilitation, wellness, clinic, bracing, modality, Pilates, fitness or healthcare product that is not listed online, contact us. We may be able to source it through one of our suppliers.

Do you offer leasing or financing for clinical equipment?

Leasing or financing options may be available for larger clinical equipment and capital equipment purchases. Clinics and healthcare organizations can contact us to discuss available options.

What is The Physio Store’s MDEL number?

The Physio Store Inc. holds Health Canada Medical Device Establishment Licence number 33245.

What does an MDEL mean?

MDEL stands for Medical Device Establishment Licence. It is a Health Canada licence for companies that import or distribute medical devices in Canada. The Physio Store Inc. is licensed for applicable medical device activities, including Class I importing and distribution and eligible Class II and Class III distribution.

Does an MDEL mean every product on the website is a medical device?

No. The Physio Store sells many types of products, including braces, supports, wellness products, fitness products, Pilates products, rehabilitation supplies, clinical supplies and home recovery products. Some products are medical devices and some are not. The MDEL applies to the medical device importing and distribution activities covered by Health Canada requirements.

Do you provide medical advice?

The Physio Store can provide general product information, sizing guidance and help understanding product features. We do not replace medical advice, diagnosis or treatment from your physician, physiotherapist, chiropractor, pharmacist or other healthcare provider.

How quickly do orders ship?

In-stock orders placed before 1:00 pm Eastern Time usually ship the same business day, Monday to Friday. Larger equipment, special order products, supplier-direct items and freight shipments may require additional processing time.